{"id":12,"date":"2023-07-03T11:50:47","date_gmt":"2023-07-03T03:50:47","guid":{"rendered":"https:\/\/www.suraibu.co.jp\/?page_id=12"},"modified":"2025-06-23T18:40:54","modified_gmt":"2025-06-23T09:40:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.suraibu.co.jp\/en\/refund_returns\/","title":{"rendered":"Refunds and Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d0456f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d0456f3\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4bdd0377\" data-id=\"4bdd0377\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31578b57 elementor-widget elementor-widget-text-editor\" data-id=\"31578b57\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"color: #000000;\"><!-- wp:paragraph --><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><\/span><\/p>\n<h3><span style=\"color: #000000;\">Returns and Exchanges<\/span><\/h3>\n<p><span style=\"color: #000000;\"><!-- wp:paragraph --><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We will accept returns or exchanges if the product is defective or faulty or otherwise caused by our company.<\/span><br \/><span style=\"color: #000000;\">Please call us within 7 days of receipt of goods.<\/span><br \/><span style=\"color: #000000;\">Please note that we do not accept returns or exchanges for customer reasons.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Due to the nature of our products, we do not accept returns for customer convenience.<\/span><br \/><span style=\"color: #000000;\">We will accept returns for the customer's convenience, but the customer is responsible for all shipping and transfer charges.<\/span><br \/><span style=\"color: #000000;\">Returned items cannot be sold twice and will be charged a handling fee of 501 TP3T of the invoice amount. Please understand that we cannot sell returned items twice.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">However, we will accept returns or exchanges if the product is defective or faulty or otherwise caused by our company.<\/span><br \/><span style=\"color: #000000;\">Please contact us by e-mail within 7 days of receipt of goods.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">If the item is returned for customer's reason, the customer will be responsible for the return shipping costs.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:group {\"layout\":{\"type\":\"constrained\"}} --><\/span><\/p>\n<div class=\"wp-block-group\"><span style=\"color: #000000;\"><!-- wp:paragraph --><\/span>\n<p>\u00a0<\/p>\n<span style=\"color: #000000;\"><!-- \/wp:paragraph --><\/span><\/div>\n<p><span style=\"color: #000000;\"><!-- \/wp:group --><\/span><\/p>\n<h2><span style=\"color: #000000;\">Product Warranty<\/span><\/h2>\n<p><span style=\"color: #000000;\">The warranty period varies depending on the product. Please refer to the instruction manual enclosed with the product or the relevant product page.<\/span><br \/><span style=\"color: #000000;\">Products that do not have a warranty period indicated on the product page are warranted for a period of one month from the date of purchase.<\/span><br \/><span style=\"color: #000000;\">Please contact the delivery company directly for any items lost after shipment.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- wp:paragraph --><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:heading --><\/span><\/p>\n<h2 class=\"wp-block-heading\"><span style=\"color: #000000;\">Warranty Period<\/span><\/h2>\n<p><span style=\"color: #000000;\"><!-- \/wp:heading --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">\u25c6Product warranty period: one month. For product warranty, the warranty period is determined for each product and is stated on each product description page. If not stated, the warranty period is one month.<\/span><br \/><span style=\"color: #000000;\">Please include the following information when you contact us using the Contact Us form.<\/span><br \/><span style=\"color: #000000;\">\u25c6Order name (full name)\/order number\/item name or number\/reason for return or exchange<\/span><br \/><span style=\"color: #000000;\">*We reserve the right to charge the customer for any damages incurred by our store due to cash on delivery without prior notice.<\/span><br \/><span style=\"color: #000000;\">We will not accept returns for products that are more than 7 business days old after arrival, so please send them back as soon as possible.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><\/span><\/p>\n<h2><span style=\"color: #000000;\">Unacceptable exchanges and returns<\/span><\/h2>\n<p><span style=\"color: #000000;\"><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Please note that we do not accept exchanges or returns of any products that are defective in any of the following cases.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Products that are past the warranty period<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Damage or defects due to carelessness in handling, dropping, impact, or misuse.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Products that have been disassembled, modified, or decorated by the customer<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Goods bought and sold through auctions and other private sales<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">After collecting the product, we may collect a replacement product or charge the customer an amount equivalent to the purchase price of the product if there is an obvious problem with the customer's use of the product.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u8fd4\u54c1\u3001\u4ea4\u63db\u306b\u3064\u3044\u3066 \u00a0 \u5546\u54c1\u306e\u6b20\u9665\u3084\u4e0d\u826f\u306a\u3069\u5f53\u793e\u539f\u56e0\u306b\u3088\u308b\u5834\u5408\u306b\u306f\u3001\u8fd4\u54c1\u30fb\u4ea4\u63db\u3092\u53d7\u3051\u4ed8\u3051\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.suraibu.co.jp\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.suraibu.co.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.suraibu.co.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.suraibu.co.jp\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.suraibu.co.jp\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":6,"href":"https:\/\/www.suraibu.co.jp\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":4251,"href":"https:\/\/www.suraibu.co.jp\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/4251"}],"wp:attachment":[{"href":"https:\/\/www.suraibu.co.jp\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}